We hope you find these commonly asked questions helpful as you navigate your Pete + Lucy journey!
You may have reached this page because a post in our Support Group was declined. Please know that we're always happy to help, but sometimes we get the same questions repeatedly and it makes the group harder to navigate, so we do decline the ones we get asked often if the info is accessible elsewhere. Hopefully these FAQ's help to answer your question, but if they don't, please feel free to email us at support@peteandlucy.com. We're always happy to help!
Products...
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What are our products made of? The vast majority of our items is a cotton or polyester spandex blend, commonly referred to as "milk silk." The general rule is that anything with a pattern is "milk silk" and anything that is a solid is a soft cotton knit blend.
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Where are our products made? We are based in Blountstown, Florida where our items are designed and shipped, however, our manufacturing facility is located in China. We have used the same family-owned factory for nearly 10 years and are very pleased with their performance and quality.
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What is sizing like? General feedback is that our items run generous. This is purposeful, as our items are designed for a baggy, boutique feel and do have room to grow. Please refer to the size chart in the Document Library. We always recommend sizing down if the child is at the beginning of the size. Please note, that special items like swimsuits, women's clothing, etc. may have their own size chart. Please pay special attention to specific measurements if they are noted as they may vary from our core line.
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What do I do if I have concerns about a product? Please feel free to contact us at support@peteandlucy.com if you ever have a concern about a product. Please include your order number, a photo of the item, the name and size of the item, and a description of your concern. Taking care of our Retailers when they have concerns is our number one priority!
How to Order....
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What can I order after my Starter? After purchasing the Starter Kit (Opening Bundle), you can freely choose the items you want to purchase according to your preference. That means you can decide on the style, size, quantity, and print.
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How does weekly ordering work? Each Thursday in our FB Support Group, we will show you all of the outfits that will be released the following Monday. This will give you time to gather feedback from your customers and get a feel for what you want to order. On Monday, the New Releases are posted at 10:00 am EST. You will order based on the gathered orders from your customers, and whichever you feel that could be a best-seller among your clientele.
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What are preorders? Each week, we offer a group of items that are different from our core line. We showcase a preview of the items every Thursday in the FB Support Group. This may include sibling sets, boys items, and holiday collections. Preorders will be up for one week, giving each Retailer an opportunity to collect orders from their customers or planning out their boutique's future needs. Those orders are then placed with us and we have the items made to order. They do have an extended shipping time, which we'll note in the item's description.
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What if I wasn't here for a preorder? If you are new and were not here at the time we offered a preorder for a collection and that preorder is still pending shipment, then you will have the opportunity to purchase any extras we may have. Keep an eye on your weekly Monday email for details on when to expect those extras to be available. It's generally 2 weeks after they've shipped to those who ordered them.
Shipping...
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When will I receive my Starter Kit (opening bundle)? Starter Kits do take longer as they are comprised of multiple week's releases. We will note the current processing time in the description of the item on the page where you make your purchase.
- When will I receive my new release order? New releases are shipped in 1-6 business days. Each order is processed in the order they're received, so ordering as close to 10:00 am EST as possible will ensure the quickest delivery.
- When will I receive my preorders? All preorders have their own shipping time which will be noted within the item's description. You can also follow along with preorders in our Preorder Shipping Times guide located in the Resources section of the Wholesale Shop. Please note, the weeks of arrival noted are when they're expected to be received to us. It then will take us time to unpack, sort and ship, so it's likely that shipping could move into the following week.
- What shipping service do you use? We ship our items via USPS and UPS, selecting the most cost-effective method for each shipment.
- What are your shipping rates? You can find our shipping rates and policies here.
Monthly Minimum...
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What is the monthly minimum? In exchange for limiting the number of Retailers we approve per city, we ask that each Retailer actively grow their business by purchasing at least $175 in inventory from us monthly.
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What counts towards my minimum? Any purchase you make from the wholesale shop will count towards your minimum. We go by calendar month, so the month you pay for an order is the month it will count for.
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Can I carry over my purchases to another month? No, we do not do carry overs. Each month will reset on the 1st.
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When does my first minimum begin? Your first minimum will begin the month AFTER your bundle ships.
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What happens if I can't meet my minimum? Everyone receives one waiver they can use each year. It resets on their anniversary date. If anyone would like to apply to use their waiver, simply fill out the form here: https://bit.ly/3vyuooj
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What happens if I become inactive due to not meeting my minimum? Once a Retailer becomes inactive, they will no longer be able to purchase. Any pending orders, like preorders, will still ship. If a Retailer would like to join us again, they may with a $99 reinstatement fee if their area is still available.
